A user with the role of company admin or higher (MSP) has the ability to customize the text of Student Caring emails, which are the automatic communications sent by the platform to users.
To customize the Student Caring text, simply go to the "Company Management > Setup > Student Caring" section.
The visible events are those active in the company, and the user can remove or add new ones as needed. All details about the types of Student Caring are available in the dedicated article.
To modify an event, just click on the three dots in the "Actions" column next to the Student Caring you want to edit and select "Edit Event".
IMPORTANT NOTE: If the communication content is available in multiple languages, it is crucial to make changes to all non-English versions first. The English version should be modified last.
Clicking on "Email Appearance" will take you to the HTML content of the communication, which can be customized.
In the case of the "First License Association" or "First Awareness or Channel Content" email, there is a table containing the placeholder {{user_credentials}}.
This placeholder is automatically populated with temporary credentials for the new user. In the case of SSO, it is replaced with fixed text, removing the credentials. The placeholder is neither visible nor customizable.
NOTE: It is recommended to copy the default text into an online HTML editor to make changes independently, then copy the final version into the Cyber Guru platform.
Preview of Customized Content
To preview the modified text, just click the "Preview" button.
Testing the New Student Caring
Once changes have been made to the Student Caring and the new text has been saved, it can be tested by sending it to an email address of your choice.
If you don't save the new version first, the test will be conducted on the previous content. Therefore, it's important to save the changes before proceeding with the test to ensure the updated version of the text is verified.
Available Placeholders
If you want to insert placeholders within the Student Caring, you can choose from those available in the dropdown menu below.
Clicking on one of the placeholders will display a green banner confirming that the tag has been copied. You can then simply paste it into the desired location in the Student Caring.